Business Analyst (Remote and Temporary) - Job Listing

Essential Duties and Responsibilities:

- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.

- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.

- Extract, tabulate, and analyze data to support program activity and assist management with decision making.

- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.

- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.

Responsibilities:

- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.

- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.

- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.

- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.

- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.

- Documentation & Compliance: Maintains accurate documentation of processes, data models, and analytical findings; ensures compliance with CDC standards and federal guidelines.

Tools & Technologies:

- SKPI â€“ Performance metrics and KPI tracking

- Genesys â€“ Contact center analytics and operational data

- Microsoft Dynamics CRM â€“ Data integration and reporting

- Workforce Management Systems â€“ Scheduling, adherence, and productivity tracking

- Power BI / Tableau â€“ Data visualization and dashboard development

- SAS, R, Python â€“ Advanced statistical analysis and modeling

This position requires the use of your own personal computer or laptop during the training period (tablets, iPads, and Chromebooks are not permitted). Once training is complete, the program will provide the required equipment.

Home Office Requirements:

- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)

- Minimum 5mpbs upload speed

- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router

- Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)

- Private and secure work area and adequate power source

- Must currently and permanently reside in the Continental US

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment processâ€”including accessing job postings, completing assessments, or participating in interviews,â€”please contact People Operations at applicantaccom@maximus.com.